We are committed to protecting your privacy. This policy explains how your personal information will be treated as you access and interact with this website. Our website privacy policy may change from time to time.
This website policy applies to this website, which is operated on behalf of Maxon Finance Pty Ltd ACN 115 272 592 and its related bodies corporate (we, us and our).
We will manage personal information, including credit information, in an open and transparent manner. In doing so, we ensure that individuals are notified at the time of collecting their personal information:
We will be responsible for dealing with any queries regarding access to or correction of personal information or any privacy related complaints. We ensure all our employees are trained at regular intervals to ensure they understand our obligations under the Privacy Act, including the Australian Privacy Principles.
We periodically update our privacy policy and will provide a copy of our privacy policy free of charge on request and in a suitable format.
Generally, we are not able to deal with customers who do not wish to identify themselves. However, where possible and appropriate, we will provide information of a general nature to unidentified individuals.
We collect personal information for the following purposes:
Types of personal information we may collect and hold
Personal information for the purposes of identification contact details (eg name, address, phone, email and other personal contact information), date of birth, occupation and employment history, family status and relationship information (cohabitants, defendants and the ages of those individuals in your household).
From time to time, we may collect information that contains government identifiers which could include your tax file number. However, we do not use or disclose this information other than required by law.
Financial Information relating to your overall financial position and for the purposes of our loan assessment. This information may include relevant bank statements (eg: transaction and saving statement), credit card / store card statements, information related to your assets and liabilities.
Credit Reporting Information includes credit reports from credit reporting bodies. These reports will disclose repayment history with your loans and financial liabilities including information about overdue payments and defaults, information related to adverse credit history including infringements, insolvency or bankruptcy, court proceedings and other information that is publicly available. We use your credit-related information to assess your eligibility to be provided with finance. Usually, credit related information is exchanged between credit and finance providers and credit reporting bodies.
Sensitive Information
We may collect sensitive information from individuals if they apply for an insurance related product, or where it relates to the provision of a product or service related to our credit activities. We only collect sensitive information directly from the individual and with the individual’s consent. Sensitive information that is collected in this way is only used for the purpose for which it is provided such as information about your religion, ethnicity, health, or criminal record.
Where possible, we collect personal information directly from the individual. There are several ways in which we may seek information from you. We might collect your information when you fill out a form with us, when you’ve given us a call or used our website. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details.
When you access our website, we monitor your use of the site to ensure we can verify you and can receive information from us. This also helps to identify ways we can improve our services for you.
Some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. However, we do not expect personal information (including financial information) to be shared on that type of forum and would recommend more secures channels being utilized for the transmission of personal and /or sensitive information.
To improve our services and products, we sometimes collect de-identified information from web users. That information could include IP addresses or geographical information to ensure your use of our web applications is secure.
If we receive unsolicited personal information, we will determine whether we could have collected that personal information by lawful and fair means, and whether it is related to one of the purposes of collecting personal information above. We will do this by looking at our relationship with the individual and whether the personal information relates to our relationship with them. If we could not have collected the personal information by lawful and fair means, or the personal information does not relate to one of our purposes for collecting the personal information, we will destroy the personal information.
When we first collect personal information from an individual, we will notify them that we have collected their personal information. We will require individuals to consent to our use and disclosure of their personal information.
This notification will provide the individual with information about:
We notify individuals at the time of collecting their personal information that their personal information will be used by us and any associated businesses for the purposes of direct marketing. In all our direct marketing communications we will provide a prominent statement about how an individual can elect not to receive direct marketing. If the direct marketing communication is an email, we will provide an ‘unsubscribe’ function within the email.
We will keep appropriate records to ensure those individuals that have made requests not to receive direct marketing communications do not receive them. We do not apply a fee to unsubscribe from direct marketing communications.
We do not sell personal information. We do not use sensitive information for the purposes of direct marketing.
If we purchase personal information for the purposes of direct marketing, we will conduct appropriate due diligence to ensure appropriate consents from the individuals have been obtained.
We may disclose your information to organizations overseas who are contracted to us for the purposes of audits of loan files to ensure that legislative, regulatory and industry expectations have been met. We may store your information in cloud or other types of networked or electronic storage.
We may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.
We do not use government related identifiers to identify individuals. We may receive tax file numbers while assessing an application for credit; however, we don’t use or disclose tax file numbers for any purpose.
We rely on individuals to help us to ensure that their personal information is accurate, up-to-date, and complete. If we become aware that personal information is inaccurate, out-of-date, or incomplete, such as when mail is returned, we will update our systems accordingly.
We hold personal information on secure IT systems. All IT systems are appropriately updated with passwords, virus scanning software and firewalls when needed.
Any paper records are only accessible to employees and others as they are needed. Any paper records are held within an office that is locked and security protected at night.
We will usually destroy personal information that is held electronically and in paper form seven years after our relationship with the individual ends. We will do this by shredding paper copies and deleting electronic records containing personal information about the individual or permanently de-identifying the individuals within those records.
Individuals may request access to any personal information that we hold about them. We will not charge an individual for requesting access to their personal information when it is reasonable and practicable to do so. We will verify the individual’s identity prior to disclosing any personal information.
When an individual requests access to their personal information we will conduct a search of our customer relationship database. This search will also indicate if there are any paper records that contain personal information.
We will not give access to the personal information that we hold about an individual where it is unreasonable or impracticable to provide access, or in circumstances where the request would likely:
When we receive a request for access, we will usually respond to the individual with 7 days. Depending on the nature of the request we may be able to provide the personal information at the same time as when the request is made.
If the individual is requesting a large amount of personal information or the request cannot be dealt with immediately, then after we have investigated the request for access, we will advise the individual what personal information we hold and provide details of that personal information.
We will comply with all reasonable requests by an individual to provide details of the personal information that we hold in the requested format.
If we do not provide access to the information, we will provide written reasons setting out why we do not believe we need to provide access. We will also advise the individual they can access our Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) schemes if they are dissatisfied with a decision not to provide access to personal information.
If we hold personal information about an individual and we are reasonably satisfied that the information is inaccurate, out of date, incomplete, irrelevant, or misleading, or we receive a request to correct the information, we will take reasonable steps to correct the information.
If we correct any personal information that we have previously disclosed, we will take reasonable steps to notify the entity to which we disclosed the information of the correction. We may not always make corrections to an individual’s personal information. When we do not make requested corrections, we will provide reasons for our refusal to make the correction and provide details of our IDR and EDR procedures.
If, after notifying the individual of our refusal to correct personal information, the individual requests us to issue a statement on the record that contains the personal information, we will take reasonable steps to do so.
If you have concerns about whether we have complied with the Privacy Act or this privacy policy and would like to make a complaint, please contact our Privacy Representative by email at [email protected] or on 08 9284 1242.
Examples of issues include internet privacy complaints, security breaches and misuse of personal information. Your complaint will be considered through our internal complaints resolution process, and we will try to respond with a decision within 30 days of you making the complaint.
If you remain dissatisfied with how your compliant has been managed, you may contact the following entities:
1. The Australian Financial Complaints Authority (AFCA)
Phone: on 1800 931 678,
Email: at [email protected],
In writing: GPO Box 3, Melbourne VIC 3001
2. Office of the Australian Information Commissioner (OAIC)
Email: www.oaic.gov.au, Phone: or 1300 363 992
Any issues regarding spam or telemarketing will generally be referred by OAIC to the Australian Communications and Media Authority (ACMA).
Last Updated: 23-02-2022
