Dispute Resolution

We do everything we can to satisfy our clients. But if you have a complaint we will do our best to resolve it via our internal dispute resolution process.

Complaints can be made by contacting our Complaints Contact Person, Tanya Clyde. Contact can be made by:  

Email: [email protected]  
In Person: 8/61 Flynn Street Wembley WA 6014
By Written Letter: 8/61 Flynn Street Wembley WA 6014
Phone: 08 9284 1242 
Fax: 08 9284 1442

Please be sure to explain your complaint in clear detail either verbally or in writing. We will endeavour to deal with your complaint as quickly as possible.

Our External Dispute Resolution Scheme

Maxon Finance Pty Ltd is a member of an independent external dispute resolution scheme, the Credit & Investments Ombudsman (CIO).

If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

CREDIT & INVESTMENTS OMBUDSMAN

Website: www.cio.org.au
Email: [email protected]
Mail: Po Box A252 South Sydney NSW 1235
Phone: 1800 138 422
Fax: (02) 9273 8440

This is a free service giving you an unbiased method of complaint resolution. Please email us if you would like more details on our dispute resolution procedures.

Testimonials

  • "The best thing about Maxon is Maxine and her staff. 10/10 service. Love you Maxine."

    Ian and Jennifer

  • "Kristin Stevens - so helpful, very professional and always on call/email and never leaves us hanging. Always making sure we are satisfied at all time with finance options. If you want the best customer service, I would highly recommend Kristin to others. Would definitely be using Maxon Finance again."

    Phillip and Sallyane

  • "We have loved both experiences with our home loan. Tanya makes everything easy with the whole process of finance. Will definitely be back when our loan needs upgrading again."

    Patricia and I Putu

  • "Maxine is always a pleasure to work with. Maxine has provided us with sound financial assistance which helped us to get into our first home and also into our second. Kristin also assisted with the finance for our second home. Kristin’s friendly and prompt service assisted to make this process stress free."

    Arlene and Scott

  • "The best thing about Maxon was I didn’t have to do anything except follow instructions. Thank you so much. No one else could help me. You guys rock."

    Jodie

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